The Terms and Conditions of Sale are concluded between, COATS OF ARMS INTERNATIONAL SAS (COA), headquartered 3 VILLA TUSCANY - 97 118 SAINT-FRANÇOIS - GUADELOUPE hereafter referred to as the "Seller", and any person wishing to make a purchase via the website www.coatsofarms.com, hereafter referred to as the "Customer”.
The Terms and Conditions of Sale set out below define all contractual aspects between COA and the Customer and apply to all purchases made on the Coats of Arms website ( www.coatsofarms.com ).
These Terms have been written in order to inform Customers of the conditions for the sale, purchase and delivery of all products made available by COA on their website. These Terms and Conditions of Sale define the rights and obligations of both parties, COA and the Customer, which must be applied in order for transactions to run as smoothly as possible.
All orders implicate the Customer’s full and complete adherence to the Terms and Conditions laid out herein. No exceptions will be made to the conditions of purchase and no letters, acknowledgements of receipt or other document from the Customer will oppose COA without express prior written acknowledgement from COA.
2 - PRODUCTS:
a) Information on services offered.
The products on sale on the COA website conform to current French legislation and to standards applicable in France. The models, photos, graphics, logos, information and characteristics illustrating the products on sale are not legally binding. Despite our best efforts, we cannot guarantee perfect reproductions of our products as shown online. With this in mind, COA cannot be held responsible for error or omissions regarding these publications, or in the case of modifications of the product characteristics emanating from our suppliers. The information contained within the “online shop” catalogue is for illustrative purposes only and COA reserves the right to change it at any moment without prior notice. Nonetheless, the tariffs applied will always be those indicated when the order is placed.
b) Product availability.
The order will be executed no later than 30 from the date following definitive validation of the order by the Customer.
Should the product ordered be unavailable, the Customer will be informed as soon as possible. The Customer will therefore have the choice of being reimbursed for the unavailable product, or exchanging it for another product of equal cost, if COA can acquire it. In cases where exchange is not possible, COA reserves the right to cancel the Customer’s order and to offer a refund. As product availability information is sent to us by our suppliers, unavailability of a given product is not the responsibility of COA, nor is the client entitled to damages.
Prices indicated for each of the products on sale from COA are in Euro, inclusive of tax. The prices of products may change without prior notification. The prices indicated do not include delivery, which is charged separately prior to final validation of the order. The invoice issued following order confirmation should be retained as proof of purchase. Orders for custom products and products which do not feature in the electronic COA catalogue will be charged at a price stipulated according to the proposal.
Customers benefit from the legal warranty for latent defects (Articles. 1625 on of the French Civil Code). Customers are expressly informed that COA do not manufacture the products presented on its website. Consequently, the manufacturers alone are liable in the case of damage or injury to a person or property. The conditions and duration of warranty for the products are as indicated by the suppliers. Should the product prove defective within the warranty period, clients are invited to contact COA who will indicate the procedure to be followed in order to return the product. All costs and risks relating to returning a defective product are to be paid by the Customer. COA will not deal with any products for which the warranty period has expired.
3 - ORDERING:
All orders can be placed online, in writing, or by telephone. Orders only become definitive once they have been accepted by COA. The information provided by the Customer during the ordering process are his/her full responsibility. The Seller will not be held responsible in cases where errors in the delivery details make it impossible to distribute the products.
Customers must be legally entitled to place an order and must be either over 18 years of age or have the express written permission of his/her legal guardian to place an order on the site. Electronic order confirmation binds the Customer to the present Terms and Conditions of Sale, and that he/she recognises that they hold precedent over the individual’s purchasing conditions or other conditions. The Customer’s adherence to these conditions is thus considered definitive.
4 - PAYMENT:
On the website, the order total is payable:
- upon placing the order by credit or debit card carrying the logos CB, VISA, or Mastercard. Other logos may be visible online at www.coatsofarms.fr
For online shopping, security is crucial. For this reason, COA uses a standardised transaction security system which used a secure protocol. This makes it possible to transmit your personal data confidentially. All information entered into the order form is immediately encrypted. This information is available only to the computer of the “BRED” bank, or payment centres such as PayPal which connect to the Customer’s bank. The card number is never seen by COA or anyone else on the Web.
5 – DELIVERY:
Products are delivered to the address as indicated on the order form. The Seller cannot be held responsible if the delivery is delayed or rendered impossible due to an error in the delivery address indicated on the order form. In this context, all re-delivery costs will be charged to the Customer. Unless expressly stipulated, the products featured on the COA Website will be delivered in 3 – 8 working days from the date of validation of the order by COA, according to the delivery destination. Delivery dates indicated by COA serve as an indication only. COA will do its utmost to respect them however ,when extended, serve neither as grounds for damages nor order cancellation. Any late payment penalty clause included by the Customer in the order process will be voided by the application of article 1 of the present Terms and Conditions of Sale. Delivery is reported as complete when the product is made available to the client, as confirmed by the Customer’s signature of a delivery report or deposit slip.
b) Shipping Rates.
Delivery rates depend on the total weight of the order as well as the chosen delivery method.
c) Delays and problems with deliveries.
COA cannot be held responsible for delivery delays due to errors or disruptions out of the couriers’ control (strikes, extreme weather, etc.). Customers will be informed by e-mail of the imminent dispatch of their orders. Should the delay exceed 5 days after the dispatch confirmation, we advise Customers to contact us so that we might verify the delivery status of the package with the courier.
The Seller is committed to ensuring that all products are suitable protected prior to transportation. Any problems with the delivery (damage, missing product compared with the delivery report, damaged packaging, etc.) must be indicated on the delivery report. These must be handwritten and signed and dated by the Customer. The Customer must also inform COA of the problem at once.
d) Delivery errors: discrepancies between the order and the delivery report.
If Customers notice errors in the delivery reports, they should contact COA in the two days following delivery to arrange for the mistaken product to be returned and to organise an exchange. The return delivery costs will be refunded to the Customer at the same time as the replacement product is dispatched. The product should be returned by the Customer in its original packaging with all labels, documents and accessories along with a photocopy of the original invoice.
e) Choice of Delivery Service.
For standard deliveries, COA usually uses La Poste / Colissimo, Chronopost, or another courier service offering the option of tracing the packages. However, for professional addresses, or at the express request of the Customer, COA can use TNT, DHL or UPS delivery services which will enable faster delivery, but which will usually be subject to a surcharge. Nonetheless, COA cannot be held responsible for delays in delivery, no matter which delivery service is chosen.
f) Property Rights.
In accordance with French law n° 80-335, (12 May 1980), COA remains the owner of all merchandise, even when delivered, until full payment has been received at the agreed price, as applied by article 121 of the French Law 85-98 (25 January 1985). It is expressly agreed that failure to pay opens the right for COA to demand that all merchandise be returned to them at the Customer’s expense, simply upon request by registered delivery.
6 – WITHDRAWAL:
In accordance with article L.121-20 and to conform with the Consumer Code, Customers have 7 working days, starting from the day of delivery, to return any items which do not suit them for either exchange or refund (by cheque, exclusive of return delivery costs). The article must be returned at the Customer’s expense in its original packaging (sealed and intact) along with any accessories (instructions, notices, labels on clothing, etc.). Failing that, the item will be returned at the Customer’s expense. Withdrawals will only be accepted if the returned item is not suitable for resale.
The Customer is responsible for all risks relating to return deliveries. COA therefore recommends that Customers double-wrap the original packaging and return the item by Colissimo or a similar service offering proof of delivery or additional insurance guaranteeing that, should the item be lost or damaged, the cost of the merchandise will be covered.
N.B. When returning fewer than 5 articles, they must be sent to: COATS OF ARMS INTERNATIONAL SAS, 3 villa Tuscany Route Touristique, 97118 Guadeloupe.
When returning more than 5 items, they must be sent to: COATS OF ARMS INTERNATIONAL SAS 3 VILLA TUSCANY 97118 SAINT-FRANÇOIS GUADELOUPE.
7 – DISPUTES:
Claims or questions will always be received with benevolence and in good faith. Nonetheless, should a Customer wish to make a claim, he/she should address the Seller directly in order to try to reach a mutual agreement. Failing this, they should be addressed to the Tribunal.
8 – RESPONSIBILITY:
COA cannot be held responsible for any material or immaterial damages be they or physical injury caused by misuse or malfunctioning of the products on sale.
The same applies for any future changes to the products which may result from the manufacturers. In any event, COA’s responsibility will be limited to the cost of the order and will not be held accused for simple errors or omissions which may arise despite all the precautions taken in the presentation of products for sale.
In the process of online sales, the Seller is only bound by its best endeavour; COA will not be held liable for damage resulting from the use of the internet network such as lost data, intrusion, viruses, disruption of service, etc. The Seller’s responsibility is limited to the amount spent by the Customer. The Seller cannot be held responsible when items are out of stock, or when delivery from suppliers is delayed. The Seller cannot be held responsible for any typing errors made by the Customer during the order process which may incur errors or delayed delivery.
9 – FREEDOM OF DIGITAL DATA – PERSONAL DATA:
The personal data collected for online shopping is compulsory as this information is required to process and complete orders and to draw up invoices. Any missing data will lead to the order not being validated. In accordance with the French "Freedom of Digital Data" law, the processing of personal information relating to COA’s Customers has been declared to the French National Information Commissioner’s Office (CNIL).
In accordance with the “Freedom of Digital Data” act (article 34, 6 January 1978), Customers are entitled to access, modify, update and delete their personal data. They can uphold this right by writing to COA at:
COATS OF ARMS INTERNATIONAL SAS - 3 VILLA TUSCANY - 97 118 SAINT-FRANÇOIS - GUADELOUPE Or by email at: firstname.lastname@example.org
10 – PERFECT INFORMATION CLAUSE:
The Customers declare having received from COA all information and advice necessary for full enjoyment of the item ordered and thus forfeits the right to hold them liable.
11 - COPYRIGHT – INTELLECTUAL PROPERTY:
All screens, graphics and other information presented on the website www.coatsofarms.fr are the sole property of COA. To this end, all reproduction, modification and distribution of these elements is forbidden without authorisation from COA. Any web links to or from this site are forbidden without prior agreement from COA; COA cannot be held liable for the content of websites linking to this page.